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Menu Specialist (Restaurant Digital Platforms)

Menu Specialist (Restaurant Digital Platforms)

companyInternational Dairy Queen Inc
locationBloomington, MN, USA
PublishedPublished: 2/22/2024
ExpiresExpires: 4/22/2024
Full Time

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity available for a Menu Specialist (Restaurant Digital Platforms) located at our corporate headquarters in Bloomington, MN.  This position performs work involving the ongoing evolution, development, and maintenance of Menu and Content Database structures and technical support across all supported Digital platforms (including ecommerce sites, websites, mobile apps, digital menu boards, EPOS systems, etc.). Provide day-to-day support for the stable operation of menu and content platforms.  This includes execution of project plans, software development plans, support for image builds and installation events, training events, and assisting with documentation of processes and communications for the DQ system.  In addition, this position will play a key role in providing and coordinating support to franchisees, and field staff menu platform related issues that involve hardware, software, information reporting, process, and data related issues.  The Menu Specialist must be able to build and maintain strong partnerships with internal stakeholders across the business as well as possess the ability and willingness to provide a high level of support to franchisee locations.

Key Accountabilities:

Menu Platform Management

  • Responsible for necessary build, configuration, and maintenance around Digital platform menu and content as well as providing redundancy support for other digital menu platforms.
  • Assist in developing the communication strategy with franchisee locations and Field Staff as it relates to software updates, menu updates, system enhancements, training materials, etc.
  • Develop project plans and provide direction to internal and external team members to achieve effective release management for ongoing development of menu standards (design, unit testing, providing test script cases and business requirements).
  • Ensure test control procedures are followed to ensure stability of platform configuration and deployment.
  • Perform client administration programming duties required to maintain, configure, and populate data related to all necessary menu platforms.
  • Create and maintain detailed documentation for workflows, implementation strategy, platform conversion methodology and system configuration (hardware & software). 
  • Perform work audit and data management tasks to maintain data integrity within necessary menu platforms. 
  • Perform Issue Management and Change Control tasks consistently and as defined within the program.

Menu Program Support

  • Responsible for serving as an IT liaison role between Restaurant Technology team, Marketing, Creative Services, Operations, and Franchisees as it relates to the ongoing menu management and menu evolution.
  • Responsible for maintaining the relationship and managing vendor partners to ensure the delivery of technology service and support programs.
  • Excellent interpersonal skills with the ability to effectively collaborate with internal and external peers to accomplish the goals of the department and business.
  • Support the deployment and installation process for menu platforms.
  • Provide Level 2 support to all operators, field force, and internal customers.
  • Occasional travel required to help support store openings and technical support.
  • Work with Technology Trainer to review and update training curriculum for various menu platforms.

Qualifications

  • Bachelor’s degree or equivalent work experience, with a technology emphasis.
  • Proven track record in providing effective and successful technology support.
  • Knowledge of restaurant or retail POS, web back office, and Kitchen routing systems is highly desired. 
  • 3+ years of experience preferred in performing support activities related to the EPOS/Mobile App/Menu Boards in the retail technology industry.
  • Familiarity with restaurant technology software and menu platforms preferred (PAR Brink EPOS, Retail Mobile Apps, Olo, Digital Menu Boards)
  • Attention to detail to work within complex data management and data environments.
  • Process and project management skills – development and working with defined work plans.
  • Ability to construct solutions.
  • Excellent writing and oral communications skills.
  • Excellent customer service and problem resolution skills.
  • Ability to collaborate and work efforts within cross-functional teams.
  • Intermediate math skills.
  • Advanced computer skills and an understanding of computer hardware, with an ability to utilize software such as Smartsheets, MS PowerPoint, MS Word and MS Excel to prepare and deliver presentations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings,Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.

Required degree level

  • Bachelor Degree