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<ul><li>GM:&nbsp;Compensation range is $90,000-$112,000/year + 20% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As General Manager, you’ll have the chance to oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll not only ensure exceptional operations, from the food we serve from our scratch kitchen to the Guest service we provide, but you’ll also focus on growing our Wine Club Community.&nbsp; You’ll provide team leadership and development so you can work together to achieve restaurant goals.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;&nbsp;<ul><li>Oversee all aspects of restaurant operations and will lead all Management and Hourly Team Members&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations</li><li>Represent company values and create a respectful, positive and professional work environment</li><li>Manage people by: <ul><li>Approving hourly team member hiring decisions</li><li>Ensuring managers are effectively directing work groups</li><li>Strategically navigating through challenges that occur in the restaurant</li><li>Mentoring and developing managers</li></ul></li><li>Take steps to ensure financial metrics are met and involve department managers to achieve results</li><li>Focus on service &amp; ensure execution of all food, service and facility standards</li><li>Be responsible for achieving monthly sales and profits targets and analyzing/interpreting metrics</li><li>Be accountable for the overall success and results of the Wine Club Community</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite&nbsp;</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Minimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>A minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Extensive food knowledge and standards (Executive Kitchen Manager level)</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must be able to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper’s Hawk career site for more detailed benefits information. Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    General Manager
  

Compensation range is $55,000-$65,000/year + 10% bonus&nbsp;potential&nbsp;The final salary will be based on several factors, including, but not limited to, the candidate's depth of experience, skill set, qualifications, and internal pay equity.&nbsp;As a Restaurant Manager, you’ll help oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll be responsible executing exceptional operations during shift execution, from the food we serve from our scratch kitchen to the Guest service we provide in our restaurant.&nbsp; You’ll provide Management and Hourly Team Members with leadership and development, while partnering closely with the General Manager to achieve restaurant goals and build the Wine Club Community by educating our guests and inviting them to join.&nbsp;&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>&nbsp;What You'll Do&nbsp;<ul><li>Oversee 1-2 departments including food runners, host, porters and/or bar&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems&nbsp;&nbsp;</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly Team Member hiring</li><li>Training and verifying team members adhere to Cooper’s Hawk Winery &amp; Restaurants standards</li><li>Maintaining and updating weekly schedules</li></ul></li><li>Lead Community and/or department meetings and coach Team Members</li><li>Be responsible for maximizing financial and operational results and conducting weekly inventory for assigned departments</li><li>Build and maintain Wine Club Community, by ensuring our Front of House Team Members have the training and resources needed to educate guests about our wine club program and invite them to join</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe, secure and healthy work environment and food safety</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned&nbsp;</li></ul>&nbsp;What You’ll Need&nbsp;&nbsp;<ul><li>1-2 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred.&nbsp;</li><li>Minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>&nbsp;Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Restaurant Manager
  

The VP of IT Infrastructure &amp; Operations will be responsible for the strategic direction and tactical delivery of IT Infrastructure, IT Operations and End user support (IT I&amp;O), and for ensuring the delivery of solutions and services that are aligned to meet Cooper’s Hawk IT and Business strategies.&nbsp; Reporting to the CTO, this position is responsible for leading an internal team and 3rd party vendors supporting I&amp;O functions including Network &amp; Telecom, Servers Infrastructure, End User Computing (e.g. Desktops, tablets), IT Helpdesk, Support and Operations. &nbsp;What You’ll Do:&nbsp;<ul><li>Strategic direction of the areas of responsibility including maintaining a roadmap that aligns proposed projects with company and departmental priorities. Develop business cases for solutions alternatives and make recommendations.</li><li>Collaborate with IT and Business senior leadership to understand priorities and determine the I&amp;O needs necessary to achieve business and IT objectives.&nbsp;</li><li>Drive formal I&amp;O solution selection, implementation and upgrades throughout the project life cycle. &nbsp;</li><li>Measure and communicate performance. Set targets for functions and team members that deliver on department and company objectives&nbsp;</li><li>Drive continual improvement to increase efficiency and maximize business value. &nbsp;</li><li>Partner with teams to evaluate I&amp;O solution options to support project needs or user requests. Provide solution options, estimates and recommendations as appropriate. &nbsp;</li><li>Develop and maintain work plans to implement IT I&amp;O initiatives and special projects on-time and within budget. Partner with the project managers as appropriate to provide planning input into organizational initiatives&nbsp;</li><li>Migrate function from reactive to proactive to maximize the availability of Technology Solutions for Guests and Team Members while optimizing cost. &nbsp;</li><li>Establish and maintain regular communications with the organization’s executives, decision-makers, stakeholders, and end-users regarding pertinent activities&nbsp;</li><li>Determine the optimal mix of internal and 3rd party resources to balance cost, scalability, and service delivery. &nbsp;</li><li>Participate in the selection and negotiation of contracts with vendors for areas of responsibility. Ensure the Business terms in agreements reflect department and company needs. Direct the management of vendor relationships and services in area of responsibility and ensure maximum business value for our spend. &nbsp;</li><li>Implement processes and procedures to meet applicable compliance requirements&nbsp;</li><li>Develop methods and procedures that align the operations and team’s activities with Hospitality Industry best practices&nbsp;</li><li>Direct the day-to-day activities of the function&nbsp;</li><li>Coordinate professional development of team members to ensure skills are maintained and enhanced &nbsp;</li><li>Remain current on industry best practices and trends, recommending improvements and upgrades accordingly&nbsp;</li><li>Manage the development, maintenance, and forecasting of expense and capital budget in area of responsibility &nbsp;</li><li>Ensures that solutions meet all legal, compliance, internal controls, and accounting standards &nbsp;</li><li>Participate in special projects or perform other duties as required&nbsp;</li></ul>What You’ll Need:&nbsp;<ul><li>12+ years experience in information technology &nbsp;</li><li>8+ years demonstrated leadership experience </li><li>5+ years experience in a multi unit retail or restaurant environment</li><li>Innovative thinker, able to envision how technology can be implemented to solve challenges</li><li>5+ years experience in managing technology infrastructure networking and telecommunications functions</li><li>Excellent communication, verbal and written skills</li><li>Experience in implementing and managing regulatory compliance in a multi unit environment</li><li>Knowledge of PCI Compliance and the ‘defense in depth’ approaches to protecting IT infrastructure from cyber attacks</li><li>Experience in successful implementations, re-implementations and upgrades of technology</li><li>BS in Computer Engineering, Computer Science or Information Technology or equivalent</li></ul>&nbsp;Other Skills/Abilities: &nbsp;<ul><li>Ability to plan, manage and deliver major complex projects/services</li><li>Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests</li><li>Ability to adapt quickly to change and handle ambiguity</li><li>Ability to communicate effectively with Business and technical audiences at all levels</li><li>Strong customer service orientation</li><li>Ability to work effectively with cross functional groups and participate in problem solving process</li><li>Ability to develop and implement standards and procedures</li><li>Ability to negotiate beneficial terms and service level agreements on contracts</li><li>Ability to reconcile competing demands between conflicting interests and priorities</li><li>Excellent decision making and leadership skills</li><li>Strong analytical and problem-solving skills</li></ul>&nbsp;Compensation Range:&nbsp;Compensation range is $230,000-$260,000/year + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.&nbsp;&nbsp;&nbsp;What You’ll Get:&nbsp;&nbsp;<ul><li>Incredible Discounts:&nbsp;</li><ul><li>Monthly Dining Allowance&nbsp;</li><li>50% Dining and Carryout&nbsp;</li><li>40% Retail Wine&nbsp;</li><li>20% Retail and Private Events&nbsp;</li></ul><li>Monthly Complimentary Wine Tasting for Two&nbsp;&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program&nbsp;</li><li>Company Matching 401(k) Retirement Savings Plan&nbsp;</li><li>Flexible Savings Accounts- Health and Dependent Care&nbsp;</li><li>Health Savings Account&nbsp;&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability&nbsp;</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)&nbsp;</li><li>Paid Parental Leave&nbsp;</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;&nbsp;</li><li>Milestones Recognition Program&nbsp;</li><li>Complimentary Gym Membership in RSC Building&nbsp;</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)&nbsp;</li></ul>Cooper’s Hawk is an equal opportunity employer. &nbsp;All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    VP, IT Infrastructure & Operations
  

We are looking to add a&nbsp;VP, Security &amp; GRC&nbsp;to lead our Information Technology Security team. Reporting to the CTO, this individual will be accountable for overseeing all aspects of information Security including governance, risk management, compliance (GRC) practices, and ensuring the protection of sensitive data across the company. &nbsp;Collaborating with team members at all levels across IT (e.g. engineering, IT infrastructure) and leaders around the company (e.g. HR, Legal), this hands-on role will ensure effective policies, processes, standards are in place to ensure security and compliance requirements are met.&nbsp;What You’ll Do:&nbsp;<ul><li>Develop and maintain IT Security program strategy that’s aligned with Business objectives, industry standards, and regulatory requirements, </li><li>Risk assessment and mitigation: identifying, evaluating and prioritizing potential security threats, and executing plans to mitigate them.</li><li>Maintain IT Security and data privacy standards, policies and practices, collaborating with stakeholders around the organization (e.g. IT, Legal, HR,) as necessary to ensure alignment and enforcement</li><li>Lead strategy and planning for IT to maintain compliance with regulatory requirements (e.g. SOX, PCI) and state / federal data privacy regulations. Ensure participants understand and perform their role in meeting compliance.</li><li>Lead incident response planning. Ensure procedures for detecting, responding to, and recovering from security incidents.</li><li>Manage day-to-day security operations including vulnerability management, security monitoring and response. Ensure incidents are addressed efficiently, effectively, and appropriately</li><li>Provide security, data privacy and compliance program reporting to CTO, leadership stakeholders and the Audit Committee.</li><li>Define and lead a program of 3rd party technology evaluations to assess the security posture of partners holding confidential and sensitive data. Advise on suitable cyber security contract language and conduct 3rd party compliance (e.g. Soc-1) reviews.&nbsp; </li><li>Maintain a security awareness and training program. Ensure employees are educated on cyber security best practices and promoting a culture of security awareness. </li><li>Ensure appropriate security controls exist across systems, networks and applications</li><li>Evangelize good security practices and act as a subject matter expert for the organization. </li><li>Work with appropriate Infrastructure, Data and Application teams to ensure vulnerabilities are detected, tracked and remediated</li></ul>Skills &amp; Experience:&nbsp;<ul><li>Minimum 10+ years experience in IT security and compliance</li><li>7+ years experience leading teams with operational security, IT policy, ITGC and reporting responsibilities</li><li>7+ years experience developing information security and compliance related policies, procedures and controls for small – medium size company,</li><li>5+ years experience in a multi unit retail or restaurant environment </li></ul>&nbsp;Other Skills/Abilities:&nbsp;<ul><li>The ability to communicate clearly and appropriately with people at all levels of an organization from individual IT contributor to the C suite and Board.</li><li>Pragmatic and objective, with the ability to contextualize risks and prioritize investments</li><li>Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests</li><li>Ability to adapt quickly to change and handle ambiguity</li><li>Strong customer service orientation&nbsp;</li></ul>Compensation range is $240,000-$270,000/year + bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.&nbsp;What You’ll Get:&nbsp;&nbsp;&nbsp;<ul><li>Incredible Discounts:</li><ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li></ul><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    VP, Security & GRC
  

We are seeking a motivated and detail-oriented Wine Club Financial Analyst to join our finance team, reporting to the Sr. Manager, Wine Club Analysis &amp; Reporting. This role will play a key part in analyzing financial and operational data related to our wine club, identifying trends, and assisting with forecasting and planning to drive strategic decision-making.&nbsp;As part of our team, you will be responsible for generating and maintaining weekly and monthly financial reports, monitoring Key Performance Indicators (KPIs), and helping optimize the financial performance of our wine club. You’ll work closely with finance, operations, and marketing teams to provide insights that support membership growth, bottle pickup trends, and invite and retention rates.This is an excellent opportunity for someone looking to gain hands-on experience in financial analysis within the subscription-based wine industry, develop skills in forecasting and reporting, and grow within a collaborative and fast-paced environment. This position will be a part of the Finance&nbsp;team and&nbsp;is located at the Restaurant Support Center in&nbsp;Downers Grove, IL.&nbsp;What You'll Do:&nbsp;<ul><li>Subscription Trend Analysis: Analyze membership data, bottle pickup patterns, and invite conversion rates to identify trends and opportunities for improvement.</li><li>Forecasting &amp; Planning: Assist in creating financial models and projections to support budgeting, forecasting, and cost management efforts for the wine club.</li><li>KPI Monitoring &amp; Analysis: Track, analyze, and report on key performance indicators (KPIs) such as:</li><ul><li>Membership growth and retention rates</li><li>Monthly subscription revenue and churn rate</li><li>Bottle pickup frequency</li><li>Invite conversion rate</li><li>Customer lifetime value (CLV) and acquisition costs</li></ul><li>Financial &amp; Operational Reporting: Prepare and distribute weekly and monthly reports tracking wine club performance, revenue trends, and customer engagement metrics.</li><li>Variance Analysis: Compare actual financial performance against forecasts and budgets, identifying drivers of variance and providing actionable insights to improve results.</li><li>Data Management: Gather, consolidate, and analyze large datasets from various sources to ensure data accuracy and integrity.</li><li>Process Improvement: Identify opportunities to streamline reporting processes, automate manual tasks, and improve data visualization techniques to enhance decision-making.</li><li>Cross-Functional Collaboration: Work closely with finance, operations, and marketing teams to support strategic initiatives and drive wine club growth and profitability.</li></ul>What You'll Need:&nbsp;<ul><li>Must represent Cooper’s Hawk Values</li><li>Education: Bachelor’s degree in finance, Accounting, Economics, Business, or a related field</li><li>Experience: 1-3 years of experience in financial analysis, reporting, or a related field (experience in the restaurant, hospitality, or retail industry is a plus).</li><li>Analytical Skills: Strong ability to interpret financial data, identify trends, and provide actionable insights.</li><li>Technical Skills: Proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial modeling), with experience in financial systems (SAP, Oracle, Hyperion, or similar) being a plus. Experience with business intelligence tools like Power BI or Tableau is a plus.</li><li>Industry Interest: Passion for the restaurant and hospitality industry, with an understanding of key financial and operational metrics in the sector.</li><li>Communication Skills: Strong verbal and written communication skills, with the ability to present financial insights clearly.</li><li>Attention to Detail: Highly organized with a strong focus on accuracy in financial reporting.</li><li>Problem-Solving: Ability to think critically, identify inefficiencies, and provide data-driven recommendations.</li></ul>Compensation Range: Compensation range is $63,000-$75,000/year. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.&nbsp;What You’ll Get:&nbsp;&nbsp;<ul><li>Incredible Discounts:</li><ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>Cooper’s Hawk is an equal opportunity employer. &nbsp;All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Wine Club Financial Analyst
  

The Director of Member &amp; Guest Services is responsible for executing the operational strategy and day-to-day management of the Cooper’s Hawk Contact Center (Member &amp; Guest Services, MGS). Reporting to the Sr. Director, Member &amp; Guest Services &amp; Reservations, this role focuses on optimizing workforce management, improving processes, and enhancing the guest experience. The Director will oversee team performance, service quality, and technology adoption to drive efficiency and ensure guest satisfaction. The role requires strong leadership in managing daily operations and aligning department activities with Cooper's Hawk's mission, values, and strategic objectives.What You’ll Do:&nbsp;<ul><li>Assist in the development and execution of short- and long-term goals and KPIs for the MGS contact center, ensuring service-level and budgetary goals are met.</li><li>Support the implementation of the contact center vision and strategy, including the introduction of outbound services and sales initiatives.</li><li>Foster a positive, collaborative work environment that emphasizes employee engagement, development, and morale, aligned with Cooper’s Hawk culture.</li><li>Research and adopt tools, models, and best practices to enhance guest experience and improve operational efficiency.</li><li>Implement policies, procedures, and systems to ensure high-quality service, reliability, and consistent department performance.</li><li>Monitor contact center performance and prepare regular management reports, including key performance metrics.</li><li>Collaborate with cross-functional teams to ensure effective communication and resource allocation.</li><li>Conduct regular check-ins with direct reports to discuss performance updates and progress towards department objectives.</li><li>Participate in the annual talent review process, assessing the performance and potential of team members.</li><li>Develop and refine the organizational structure to support department goals and strategies.</li><li>Assist in interviewing, hiring, and onboarding new team members, ensuring proper training and brand alignment.</li><li>Support the strategy and execution of contact center operations to maximize guest satisfaction.</li><li>Stay current with industry trends in contact center service delivery and suggest improvements to manage call volume and enhance efficiency.</li><li>Develop and track performance metrics to drive continuous improvement in contact center operations.</li><li>Assist in managing the department budget and monitor financial performance.</li><li>Communicate membership growth, service levels, and operational impacts to senior management.</li><li>Promote a productivity-driven culture through recognition programs that help achieve service-level goals.</li><li>Provide hands-on leadership and be involved in daily operations as needed.</li></ul>What You’ll Need:&nbsp;<ul><li>Must represent Cooper’s Hawk values.</li><li>Bachelor’s degree or equivalent work experience required; advanced degree a plus.</li><li>Minimum 7 years’ experience in a high-volume contact center environment, with at least 5 years in a leadership role.</li><li>Strong organizational and communication skills, with demonstrated leadership and team-building experience.</li><li>Proven ability to improve operational efficiency and leverage data to drive performance.</li><li>Experience with contact center technology and developing business cases for technology investments.</li><li>Strong strategic thinking, decision-making, and problem-solving skills.</li><li>Ability to manage change effectively and incorporate new information into workflows.</li><li>Skilled in conflict resolution and swift management of operational issues.</li><li>Proficiency in Microsoft Office and related tools.</li></ul>Competencies:&nbsp;<ul><li>Lead Change</li><li>Decision Quality</li><li>Strategic Planning</li><li>Advancing the Brand</li></ul>Compensation Range:&nbsp;Compensation range is $110,00-$130,000/year + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.What You’ll Get:&nbsp;&nbsp;<ul><li>Incredible Discounts:</li><ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li></ul><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>Cooper’s Hawk is an equal opportunity employer. &nbsp;All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Director, Member & Guest Services
  

<ul><li>RM:&nbsp;Compensation range is $55,000-$65,000/year + 10% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As a Restaurant Manager, you’ll help oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll be responsible executing exceptional operations during shift execution, from the food we serve from our scratch kitchen to the Guest service we provide in our restaurant.&nbsp; You’ll provide Management and Hourly Team Members with leadership and development, while partnering closely with the General Manager to achieve restaurant goals and build the Wine Club Community by educating our guests and inviting them to join.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You'll Do&nbsp;<ul><li>Oversee 1-2 departments including food runners, host, porters and/or bar&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems&nbsp;&nbsp;</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly Team Member hiring</li><li>Training and verifying team members adhere to Cooper’s Hawk Winery &amp; Restaurants standards</li><li>Maintaining and updating weekly schedules</li></ul></li><li>Lead Community and/or department meetings and coach Team Members</li><li>Be responsible for maximizing financial and operational results and conducting weekly inventory for assigned departments</li><li>Build and maintain Wine Club Community, by ensuring our Front of House Team Members have the training and resources needed to educate guests about our wine club program and invite them to join</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe, secure and healthy work environment and food safety</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>1-2 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred.&nbsp;</li><li>Minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper’s Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

<ul><li>KM Compensation range is $55,000-$65,000/year + 10% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As a Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu, that is thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to drive operational excellence and growth, while coaching and inspiring our team members to ensure high food quality and a first-class guest experience.&nbsp;&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Oversee 1-2 departments including dish, prep and/or line&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful and cohesive work environment&nbsp;&nbsp;</li><li>Manage people by:&nbsp; <ul><li>Participating in hourly kitchen team member hiring&nbsp;</li><li>Training and verifying team members adhere to dish and/or prep standards&nbsp;</li><li>Being responsible for understanding and balancing labor needs</li></ul></li><li>Lead department meetings and coach team members&nbsp;</li><li>Be accountable for prep and line knowledge to maximize financial and operational results</li><li>Help execute new menu and system roll-out and kitchen initiatives</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li><li>Assist in maximizing financial and operational results and helping with weekly inventory, as needed</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned</li></ul>&nbsp;What You’ll Need&nbsp;<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Kitchen Manager
  

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 16 years old</li><li>High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family, partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Association which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply**Team Members who average at least 30 hours per week (or 130 hours of service per month) over a 12-month measurement period are eligible for these benefits. 2130 E Paisano Dr El Paso TX 79905-4075

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