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Reporting to the IT Director, the Computer Support Technician is primarily responsible for troubleshooting and resolving assigned technical issues. This role will provide outstanding internal customer service and technical support via email, in-person, and/or other communication platforms. The Technician is a customer-facing role that works in a fast-paced operational environment and is responsible for the initial triage and resolution of customer incidents or service requests and will be required to install, maintain, and troubleshoot software, hardware, peripherals, and equipment as well as analyze and fix software, hardware, and network-related problems reported by users. While not responsible for overall platform security, the Technician will contribute to platform security by following established procedures, maintaining the platform in compliance with established policies, and enforcing existing standards. The Technician will also be responsible for video conferencing equipment setup, troubleshooting, operation, and maintenance including audio systems, displays, and other miscellaneous AV –related conference room equipment or cabling.&nbsp;<h2>Essential Duties and Responsibilities</h2>Primary Duties<ul><li>Tier 1-2 tech support</li><li>Active Directory (Entra) user and device management/support</li><li>Microsoft 365 management/support</li><li>Google Workspace management/support</li><li>Inventory management and documentation</li></ul>Additional Responsibilities&nbsp;<ul><li>Respond to and resolve support requests/inquiries in a timely fashion utilizing established procedures and escalations.</li><li>Receive and document support requests/inquiries made to the IT Team via email, phone, walk-up, or other mechanisms, while logging and/or assigning those requests in our ticket management system.</li><li>Collaborate with the IT Team to manage/maintain device and platform security.</li><li>Collaborate with the IT Team to successfully complete projects on time.&nbsp;</li><li>Develop solutions addressing individual end-user problems and technical issues.</li><li>Collaborate with internal and external resources as necessary to achieve desired results.</li><li>Develop and maintain documentation including, but not limited to, inventory, standard operating procedures, equipment installation methodologies, project plans and environment configurations.</li><li>Provide timely and responsive support to end users in a courteous and professional manner.</li><li>Other duties as assigned.</li></ul><h2>Supervision Received and Exercised</h2>&nbsp;Position works under direct supervision of the Director, IT.&nbsp;<h2>Preferred Skills, Qualifications and Other Requirements</h2><ul><li>This role is technical:<ul><li>Ability to quickly learn new technologies; we frequently add new products and services to our environment.</li><li>Relevant industry-recognized certifications are a plus.</li><li>Experience with Microsoft 365 suite to include SharePoint, Exchange, and Azure Active Directory (Entra) is preferred, but not required.</li><li>Familiarity with common operating systems and software suites.</li></ul></li><li>This role also requires non-technical, interpersonal skills.<ul><li>Ability to provide consistently technical support in a patient and kind manner.</li><li>Ability to train users in new technologies and/or help them solve problems.</li><li>Excellent verbal, written, presentation and interpersonal skills.</li></ul></li><li>This role requires operational tempo and problem-solving skills:</li><li>Ability to independently assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.<ul><li>Extraordinary organizational and prioritization skills.</li><li>Ability to use good judgement to anticipate needs and complete tasks.</li><li>Initiative-taking with a strong work ethic.</li><li>Efficient at multitasking in a fast-paced and demanding environment.</li></ul></li><li>This role requires structure and attention to detail:<ul><li>Capable of accurately documenting activities performed in relevant systems using clear and detailed language.</li><li>Must be capable of consistently following established processes and work procedures for common, recurring tasks.</li><li>Capable of following instructions and responding well to directions.</li><li>Sensitive to deadlines and completes tasks on time.</li></ul></li><li>Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.&nbsp;</li></ul><h2>Physical Requirements&nbsp;</h2>The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>Ability to access information using a computer for up to 4 hours at a time.</li><li>Requires sitting or standing at a desk for extended periods of time.</li><li>Requires mobility within the office.</li><li>Work will require occasional weekend and/or evening work, including on-call.</li></ul>Work Environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.Reasonable Accommodation.&nbsp;PIR will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless doing so poses an undue hardship on the operation of the business.<h2>Equal Employment Opportunity, OSHA, and Harassment</h2>Public Interest Registry (PIR) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification or genetics. In addition to federal law requirements, PIR complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation, and training.PIR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PIR’s employees to perform their job duties may result in discipline up to and including discharge.PIR provides a workplace free from recognized hazards and complies with standards, rules and regulations issued under the OSH Act.

Public Interest Registry 

Computer Support Technician

About Element 84&nbsp;Element 84 is a woman-owned small business that works with public, private, and non-profit sector clients to develop geospatial data processing pipelines &amp; build software that helps answer big questions about our health, our infrastructure, and our changing planet. We solve challenging problems across a wide range of industries, but our superpower is cloud-based geospatial data processing, remote sensing, and Earth science systems. Our headquarters is located in Alexandria, VA and we have a satellite office in Philadelphia, PA. Element 84 also supports a large remote workforce from a variety of other states.A Few Other Things You Should Know<ol><li>Element 84's values are: We Invest in Each Other, We are Reliable, and Our Work Benefits our World.</li><li>Element 84 works on meaningful projects that are challenging—from a technical, people, and team perspective. We make an impact on large projects through our leadership and expertise, both formal and informal.</li><li>Element 84 values life outside of work. We offer parental leave for everyone and support each other through family challenges like medical problems, adoptions, and new babies.</li><li>Element 84 has had a flexible work schedule since our founding in 2010.</li><li>Element 84 is committed to building an inclusive, diverse and equitable workplace.&nbsp;We expect the entire team to share that same commitment.&nbsp;</li></ol>About YouYou are curious about the world, are constantly learning, driven to lead (formally or informally), and have a strong work ethic. You're interested in solving impactful problems in science, medicine, and other projects that have a societal good. You can work independently or with a team, prioritize your projects, and be effective without micromanagement.You'll care about writing. Our team is remote and written communication is essential. In addition to caring about a well-crafted email and a succinct conference abstract, you understand that good writing is good design and engineering.<h2>Job Description</h2>Element 84 is hiring a Geospatial Software Engineer to help us build large geospatial processing pipelines to leverage earth observation data to answer complex questions.&nbsp; You'll join a team of multidisciplinary designers working to solve challenging problems in geospatial, healthcare, disaster response, and transportation. We're a small company with big roles, and you'll be able to make an impact on day one.Please submit your information, resume and cover letter if you are interested in this permanent full-time position.&nbsp; Remote candidates are considered if located in VA, DC, MD, PA, UT, NJ, TX, MN, FL, NH, OR, NM, OH, IN, AZ, CO, KS, MI, MT, SD, CA, IL (excluding Chicago).This position requires that applicants be authorized to work in the United States without sponsorship now or at any time in the future, and be able to pass a general background check.<h2>Qualifications</h2>Here are the guidelines we're looking at to gauge experience and skillset:Required Qualifications<ul><li>Bachelor’s Degree in Computer Science, Mathematics, GIS Systems, or other related scientific or technical discipline (or equivalent). In lieu of a Bachelor's Degree, Element 84 will consider an equivalent combination of education, training, and experience.</li><li>6+ years of relevant experience</li><li>Knowledge and understanding of Cloud computing.</li><li>Knowledge and experience with open-source geospatial technologies and software packages and tools.</li><li>Familiarity with STAC and Cloud-Native geospatial techniques and technologies.Experience developing in data languages for Earth science data, including Python.</li><li>Proficiency working in a UNIX/Linux command-line environment and shell scripting.</li><li>Experience with reading, subsetting, interpreting, and utilizing geospatially referenced and structured data for research and applications.</li><li>Familiarity with the git source code management system.Prior scientific programming experience.</li><li>Excellent communication and teamwork skills.</li><li>Strong motivation for complex challenges and learning new technologies.</li><li>Experience with development and delivery of software documentation, such as requirements documents, test plans, and design description documents.</li><li>Willingness to support fully operational systems (with a team, of course!) and travel to support project meetings and conferences.</li><li>Be authorized to work in the US without sponsorship.</li></ul>Preferred Qualifications<ul><li>AWS, GCP or Azure experience and certificationsHistory of open-source contributions</li><li>Experience building and working with open geospatial standards: STAC, OGC APIs</li></ul><h2>Additional Information</h2>Paying attention to who we are as a company–people, family members, friends, and colleagues–is our primary focus at Element 84. There are lots of ways to run a company and for us, it's wanting to come to work, being around people we enjoy, taking on big things with people you trust, and sharing our achievements as a team.<ul><li>You’ll get credit when things go right and we’ll have your back when things go wrong.</li><li>We only take on work that is challenging and right for us. There are projects we will turn down and the team has a say.</li><li>We may be a small company, but we have big company benefits meant to support the idea that we're here for the long term and happiness comes from much more than where you work.&nbsp;</li><li>We have an extraordinary retention rate because we hire extraordinary people. We hope that’s you.</li></ul>The salary range for this position is $127,000-$167,500.Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, or geographic location. Base salary represents just one component of the Element 84 total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility (dependent on employee performance and company profits).Benefits<ul><li>Competitive medical, dental and vision benefits</li><li>Life Insurance, Short &amp; Long Term disability insurance</li><li>Voluntary Accident, Critical Illness &amp; Hospital Insurance</li><li>401(k) and Roth 401(k) retirement plans with a fixed 3% of salary employer contributions (paid regardless of employee participation)</li><li>Health savings account with a company contribution</li><li>Flexible spending accounts (medical, dependent care and transportation)</li><li>Company-paid parental leave after one year of employment</li><li>Flexible work schedules</li><li>Paid employee assistance program</li><li>9 paid holidays</li><li>4 weeks + 1 day Paid Time Off per calendar year (pro-rated first year)</li><li>Cell phone stipend</li></ul> Element 84 is an equal opportunity employer, with a company culture that values diversity.We embrace inclusivity and believe that diversity of thought, perspective, and experience helps us reach higher and think bigger. Element 84 is committed to hiring the best person for the team and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Senior Geospatial Software Engineer (remote)

<h2>Company Description</h2>About Element 84&nbsp;Element 84 is a woman-owned small business that works with public, private, and non-profit sector clients to develop geospatial data processing pipelines &amp; build software that helps answer big questions about our health, our infrastructure, and our changing planet. We solve challenging problems across a wide range of industries, but our superpower is cloud-based geospatial data processing, remote sensing, and Earth science systems. Our headquarters is located in Alexandria, VA and we have a satellite office in Philadelphia, PA. Element 84 also supports a large remote workforce from a variety of other states.A Few Other Things You Should Know<ol><li>Element 84's values are: We Invest in Each Other, We are Reliable, and Our Work Benefits our World.</li><li>Element 84 works on meaningful projects that are challenging—from a technical, people, and team perspective. We make an impact on large projects through our leadership and expertise, both formal and informal.</li><li>Element 84 values life outside of work. We offer parental leave for everyone and support each other through family challenges like medical problems, adoptions, and new babies.</li><li>Element 84 has had a flexible work schedule since our founding in 2010.</li><li>Element 84 is committed to building an inclusive, diverse and equitable workplace.&nbsp;We expect the entire team to share that same commitment.&nbsp;</li></ol>About YouYou are curious about the world, are constantly learning, driven to lead (formally or informally), and have a strong work ethic. You're interested in solving impactful problems in science, medicine, and other projects that have a societal good. You can work independently or with a team, prioritize your projects, and be effective without micromanagement.You'll care about writing. Our team is remote and written communication is essential. In addition to caring about a well-crafted email and a succinct conference abstract, you understand that good writing is good design and engineering.<h2>Job Description</h2>Element 84 is hiring a Geospatial Software Engineer to help us build large geospatial processing pipelines to leverage earth observation data to answer complex questions.&nbsp; You'll join a team of multidisciplinary designers working to solve challenging problems in geospatial, healthcare, disaster response, and transportation. We're a small company with big roles, and you'll be able to make an impact on day one.Please submit your information, resume and cover letter if you are interested in this permanent full-time position.&nbsp; Remote candidates are considered if located in VA, DC, MD, PA, UT, NJ, TX, MN, FL, NH, OR, NM, OH, IN, AZ, CO, KS, MI, MT, SD, CA, IL (excluding Chicago).This position requires that applicants be authorized to work in the United States without sponsorship now or at any time in the future, and be able to pass a general background check.<h2>Qualifications</h2>Here are the guidelines we're looking at to gauge experience and skillset:Required Qualifications<ul><li>Bachelor’s Degree in Computer Science, Mathematics, GIS Systems, or other related scientific or technical discipline (or equivalent). In lieu of a Bachelor's Degree, Element 84 will consider an equivalent combination of education, training, and experience.</li><li>2 to 6 years of relevant experience</li><li>Knowledge and understanding of Cloud computing.</li><li>Knowledge and experience with open-source geospatial technologies and software packages and tools.</li><li>Familiarity with STAC and Cloud-Native geospatial techniques and technologies.Experience developing in data languages for Earth science data, including Python.</li><li>Proficiency working in a UNIX/Linux command-line environment and shell scripting.</li><li>Experience with reading, subsetting, interpreting, and utilizing geospatially referenced and structured data for research and applications.</li><li>Familiarity with the git source code management system.Prior scientific programming experience.</li><li>Excellent communication and teamwork skills.</li><li>Strong motivation for complex challenges and learning new technologies.</li><li>Willingness to support fully operational systems (with a team, of course!) and travel to support project meetings and conferences.</li><li>Be authorized to work in the US without sponsorship.</li></ul>Preferred Qualifications<ul><li>AWS, GCP or Azure experience and certifications History of open-source contributions</li><li>Experience building and working with open geospatial standards: STAC, OGC APIs</li><li>Experience with development and delivery of software documentation, such as requirements documents, test plans, and design description documents.</li></ul><h2>Additional Information</h2>Paying attention to who we are as a company–people, family members, friends, and colleagues–is our primary focus at Element 84. There are lots of ways to run a company and for us, it's wanting to come to work, being around people we enjoy, taking on big things with people you trust, and sharing our achievements as a team.<ul><li>You’ll get credit when things go right and we’ll have your back when things go wrong.</li><li>We only take on work that is challenging and right for us. There are projects we will turn down and the team has a say.</li><li>We may be a small company, but we have big company benefits meant to support the idea that we're here for the long term and happiness comes from much more than where you work.&nbsp;</li><li>We have an extraordinary retention rate because we hire extraordinary people. We hope that’s you.</li></ul>The salary range for this position is $95,000-$137,000.Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, or geographic location. Base salary represents just one component of the Element 84 total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility (dependent on employee performance and company profits).Benefits<ul><li>Competitive medical, dental and vision benefits</li><li>Life Insurance, Short &amp; Long Term disability insurance</li><li>Voluntary Accident, Critical Illness &amp; Hospital Insurance</li><li>401(k) and Roth 401(k) retirement plans with a fixed 3% of salary employer contributions (paid regardless of employee participation)</li><li>Health savings account with a company contribution</li><li>Flexible spending accounts (medical, dependent care and transportation)</li><li>Company-paid parental leave after one year of employment</li><li>Flexible work schedules</li><li>Paid employee assistance program</li><li>9 paid holidays</li><li>4 weeks + 1 day Paid Time Off per calendar year (pro-rated first year)</li><li>Cell phone stipend</li></ul> Element 84 is an equal opportunity employer, with a company culture that values diversity.We embrace inclusivity and believe that diversity of thought, perspective, and experience helps us reach higher and think bigger. Element 84 is committed to hiring the best person for the team and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

3 IT / Computer Engineering Jobs in Virginia