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<h4>Introduction</h4> The State of Connecticut, Department of Administrative Services, Bureau of Information Technology Services, IT Security Division is seeking qualified candidates for a full-time (35 hours/week) IT Security Operations Lead (Information Technology Analyst 3) position.&nbsp; Continue To Enjoy: <ul><li>Visit our&nbsp;newState Employee Benefits Overview&nbsp;page!</li><li>Professional growth and development opportunities</li><li>A healthy&nbsp;work/life balanceto all employees</li><li>Work at a Forbes-recognized company! Connecticut is proud to be featured on both&nbsp;America's Best Employers&nbsp;by State&nbsp;and&nbsp;Best Employers for New Grads&nbsp;in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.</li></ul> Position Details: <ul><li>Full-time, 35 hours/week</li><li>Monday-Friday</li><li>Hybrid work opportunity (Remote/On-Site)</li><li>Based within the IT Security Operations Division</li></ul> Position Responsibilities:&nbsp; The IT Security Operations Lead carries enterprise-wide responsibilities, with a primary focus on day-to-day security operations. Work hours are negotiable; however, availability for after-hours support is required. Additional Responsibilities include: <ul><li>Work as the escalation point between various teams and as well as Federal and State agency partners for Cyber Security related activities</li><li>Oversee daily security monitoring and threat detection activities, recommend controls for mitigation of risks and develop strategies to reduce risk of security threats and cyber-attacks</li><li>Ability to work independently with minimal guidance</li><li>Supervise other IT Analysts in day-to-day security operations</li><li>Assign tasks and ensures completion of security projects and activities</li></ul> <h4>Selection Plan</h4> In order to be considered for this job opening you must be a current State of CT employee of the agency listed above&nbsp;for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.&nbsp; You must specify your qualifications on your application.&nbsp; FOR ASSISTANCE IN APPLYING: Check out our&nbsp;Applicant Tips on How to Apply! Need more resources? Visit our&nbsp;Applicant Reference Library&nbsp;for additional support throughout the recruitment process.&nbsp; BEFORE YOU APPLY: <ul><li>Meet Minimum Qualifications:&nbsp;Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. &nbsp;</li><li>Educational Credits:&nbsp;List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.&nbsp;</li><li>Resume Policy:&nbsp;Per&nbsp;Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.&nbsp;</li><li>Preferred Shift/Location:&nbsp;Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.&nbsp;</li><li>Timely Submission:&nbsp;All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. &nbsp;Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.&nbsp;</li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.&nbsp;</li></ul><ul><li>Note: The&nbsp;only way&nbsp;to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.</li></ul> AFTER YOU APPLY: <ul><li>Referral Questions:&nbsp;This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).&nbsp;&nbsp;&nbsp;</li><li>Prepare For An Interview:&nbsp;Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful&nbsp;Interview Preparation Guide&nbsp;to make the best impression!&nbsp;</li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.&nbsp;&nbsp;</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.&nbsp;&nbsp;</li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at&nbsp;<a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li></ul> QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at&nbsp;<a href="mailto:hayley.newhouse@ct.gov" target="_blank">hayley.newhouse@ct.gov</a>. Join the State of Connecticut and take your next career step with confidence! <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In a state agency Information Technology (IT) environment this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support. <h4>EXAMPLES OF DUTIES</h4> All Functional Areas <ul><li>Diagnoses host system problems and develops and coordinates resolutions;&nbsp;</li><li>Manages planning, analysis, design, selection, installation and implementation of new technologies;&nbsp;</li><li>Evaluates new technologies;&nbsp;</li><li>Tests and evaluates new hardware and/or software;&nbsp;</li><li>Makes recommendations for hardware and/or software purchases;&nbsp;</li><li>Determines interface and utility requirements and creates design specifications;&nbsp;</li><li>Acts as liaison to hardware and/or software vendors, system developers, programmers and management;&nbsp;</li><li>Develops and implements network and system security guidelines;&nbsp;</li><li>Makes recommendations for migration and upgrade directions;&nbsp;</li><li>Trains operators, systems developers and users on new procedures;&nbsp;</li><li>Conducts system performance analysis, tuning or storage management;&nbsp;</li><li>Conducts technical training programs for IT staff;&nbsp;</li><li>Acts as project coordinator overseeing other technical staff and support personnel;&nbsp;</li><li>Plans, coordinates and directs multiple projects of assigned staff;&nbsp;</li><li>Reviews work of assigned personnel;&nbsp;</li><li>Calculates project time and cost estimates;&nbsp;</li><li>Prepares necessary procedural specifications to meet design requirements;&nbsp;</li><li>Arranges necessary hardware and software availability;&nbsp;</li><li>Oversees hardware and software vendors;&nbsp;</li><li>Manages project budgets and schedules;&nbsp;</li><li>Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter;&nbsp;</li><li>Reviews documentation work of assigned staff;&nbsp;</li><li>Communicates with business owners and management;&nbsp;</li><li>Facilitates meetings;&nbsp;</li><li>Assists in the development of information technology policies, procedures and standards;&nbsp;</li><li>Participates in Request for Proposal (RFP) process;&nbsp;</li><li>Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;&nbsp;</li><li>Defines data flow;&nbsp;</li><li>Performs related duties as required.</li></ul> Working Supervisor Use <ul><li>Plans unit workflow and determines priorities;&nbsp;</li><li>Schedules, assigns, oversees, and reviews work;&nbsp;</li><li>Establishes and maintains unit procedures;&nbsp;</li><li>Provides staff training and assistance;&nbsp;</li><li>Conducts or assists in conducting performance evaluations;&nbsp;</li><li>Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;&nbsp;</li><li>Makes recommendations on policies or standards;&nbsp;</li><li>Prepares reports and correspondence;&nbsp;</li><li>Performs related duties as required.</li></ul> Systems Programming <ul><li>Performs the most complex duties related to application development;&nbsp;</li><li>Develops and implements system programming standards;&nbsp;</li><li>Configures and installs host-based application packages;&nbsp;</li><li>Maintains host operating systems;&nbsp;</li><li>Installs and upgrades host and/or Front End Processor (FEP) operating system software;&nbsp;</li><li>Performs related duties as required.</li></ul> Software Development <ul><li>Configures and installs host-based application packages;&nbsp;</li><li>Analyzes upgrades for complex applications to determine functionality and necessary software customization;&nbsp;</li><li>Writes program specifications and systems specifications;&nbsp;</li><li>Designs forms, screens and reports;&nbsp;</li><li>Performs related duties as required.</li></ul> Database Administration <ul><li>Provides advanced level database support and troubleshooting;&nbsp;</li><li>Designs, installs, tunes and maintains integrity of major host-based database;&nbsp;</li><li>Leads integration efforts, transitioning applications to new technology;&nbsp;</li><li>Performs related duties as required.</li></ul> Network Support <ul><li>Designs and implements complex communications networks;&nbsp;</li><li>Diagnoses and resolves problems using network management systems and utilities;&nbsp;</li><li>Performs related duties as required.</li></ul> IT Security <ul><li>Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability;&nbsp;</li><li>Develops processes and procedures in support of IT Business Continuity Planning;&nbsp;</li><li>Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;&nbsp;</li><li>Conducts risk analysis of IT environments by assessing administrative, technical and physical safeguards;&nbsp;</li><li>Performs IT investigations to include maintaining chain of custody procedures;&nbsp;</li><li>Performs forensics and documents detailed reports of findings;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>principles and techniques of systems analysis, design, development, and computer programming;&nbsp;</li><li>principles of information systems;&nbsp;</li><li>principles and theories of business and planning functions;&nbsp;</li><li>programming languages;&nbsp;</li><li>project management principles and techniques;&nbsp;</li><li>principles, problems and techniques of data processing and data communication operations;&nbsp;</li><li>data processing and data communications equipment and diagnostic tools;&nbsp;</li><li>methods and procedures used to conduct detailed analysis and design of computer systems;&nbsp;</li><li>principles of complex computer operating systems;&nbsp;</li></ul></li><li>Knowledge of <ul><li>principles and techniques of business information systems re-engineering;&nbsp;</li><li>network protocols and architecture;&nbsp;</li><li>practices and issues of systems security and disaster recovery;&nbsp;</li><li>applications systems development principles and techniques;&nbsp;</li><li>principles and practices of data base management;&nbsp;</li></ul></li><li>Considerable <ul><li>interpersonal skills;&nbsp;</li><li>oral and written communication skills;&nbsp;</li><li>skill in problem solving;&nbsp;</li><li>skill in technical problem solving;&nbsp;</li><li>skill in analysis;&nbsp;</li></ul></li><li>Considerable ability to <ul><li>prepare correspondence, manuals, reports and documentation;&nbsp;</li><li>analyze and resolve operational and communications problems;&nbsp;</li><li>analyze and debug complex software programs;&nbsp;</li><li>identify, analyze and resolve complex business and technical problems;&nbsp;</li></ul></li><li>Supervisory ability.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related field. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function.&nbsp; NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 2. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience in an IT Security focused role</li><li>Experience in incident response and the ability to manage and maintain confidential information in accordance with professional standards</li><li>Experience with verbal and written communication, project management skills and leadership</li><li>Experience with collaborating with multiple levels and departments within an organization</li><li>Experience with SIEM (QRadar/Google SecOps), SOAR (IBM/Google SecOps), CrowdStrike, and/or M365</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

IT Security Operations Lead(Information Technology Analyst 3 (35 Hour))

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. The team partners with a variety of third parties including agencies and vendors that support the delivery of these innovative brand moments and experiences.The&nbsp;Senior Manager, Process Strategy, Enablement &amp; Governance, will lead the development, standardizing, documenting and improving of processes that serve as the foundation for various key workstreams across GABM. The colleague will advise business colleagues across GABM to ensure new projects, programs and benefit enhancements are developed in the right way with consideration for American Express Policies and risks that should be contemplated as part of insights development, planning, marketing &amp; advertising execution. The colleague will also be responsible for developing the GABM colleague learning agenda and curriculum and training colleagues on critical standard marketing operations and processes across the team. The colleague will be a liaison with Control Management and will act as PMO for GABM-wide audit and compliance initiatives.Job responsibilities&nbsp;will include:<ul><li>GABM/marketing process development, evaluation and standardization</li><li>New project/program evaluation and advisory</li><li>PRSA, SOP &amp; ORE advisory for business leaders</li><li>Ensure GABM’s adherence to American Express Policies and corresponding program management (e.g., Complaints, Record Retention, Digital Accessibility, Artificial Intelligence)</li><li>Project manage Audit &amp; Compliance related initiatives</li><li>Establish GABM Colleague learning curriculum; facilitate colleague training on centralized GABM processes</li></ul>Preferred Qualifications:<ul><li>Strategic, big-picture problem solver with strong business acumen and high degree of creativity.</li><li>Resourceful self-starter who thrives in ambiguity; Ability to create structured outputs from white space questions.</li><li>Accomplished communicator and storyteller with the ability to understand the audience, structure effective presentations, and relate complex policies to business initiatives in a palatable way.</li><li>Strong PowerPoint Skills</li><li>Ability to partner effectively with business leaders and devise solutions to complex business challenges.</li><li>Proven relationship-builder with strong consultative and collaborative skills</li><li>Strong project management skills with consistent record of successfully achieving results on complex, large-scale, cross-functional initiatives.</li><li>Direct or adjacent management Consulting experience</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, Process Strategy, Enablement & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.U.S. Consumer Services is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.VP of Pricing Strategy and Capabilities will serve as a critical leader within the U.S. Consumer product organization and will oversee our Card and Personal Loans pricing strategy. This leader will be responsible for determining how we use Pricing as a holistic tool to drive sustained portfolio growth - influencing both customer demand and engagement, while also maintaining balanced portfolio economics and margins. The team has responsibility for all customer-facing pricing constructs on new and existing products (including APR, fee and interest methodology), and works in close partnership with partners from product, risk, and marketing and technology to optimize key pricing programs. The team will be tasked developing a roadmap of pricing capabilities to ensure we enhance the customer experience and reduce operational complexity.Key Responsibilities:<ul><li>Deliver pricing strategies and capabilities to support new lending products and a pipeline of future enhancements to enable growth.</li><li>Develop a roadmap to automate the execution of standard pricing changes to reduce time to market and improve quality.</li><li>Lead acquisition pricing strategy and create an environment of continuous test and learn with keen awareness of the external environment.</li><li>Partner closely with credit risk teams to use price as a lever for driving positive select and to maintain healthy portfolio margins.</li><li>Create and enhance pricing business self-testing and process controls to maintain an assured lending business.</li><li>Create and assess the feasibility of a pipeline of new pricing and lending ideas by working with partners across the enterprise.</li><li>Partner with the Finance team to forecast the P&amp;L impacts of pricing decisions as well as to deliver new pricing frameworks.</li><li>Monitor and extract insights from the competitive &amp; regulatory environment and assess impacts on pricing strategy across segments.</li></ul>Minimum Qualifications<ul><li>10+ Years of professional experience in pricing or business/financial analysis or related discipline</li><li>Tenured people leader with a growth mindset and a passion for coaching and team development</li><li>Strong commercial acumen and proven ability to build effective relationships with business partners, peers and key stakeholders</li><li>Strong strategic decision-making and influencing skills with ability to assess key decision levers, make recommendations and balance shareholder and customer objectives</li><li>Excellent financial analysis and problem-solving skills with ability to translate complex financial terms into key insights with linkages to business strategy and objectives</li><li>Excellent written and oral communication skills and proven ability to communicate effectively to audiences of all levels</li><li>Strong organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously</li><li>Knowledge of commercial payments industry &amp; economics is advantageous</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions

Vice President, Pricing Strategy and Capabilities

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate eComPhone

Automotive eCommerce Sales Associate (On-Site)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Porter - Paid Training

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Vehicle Acquisition Specialist role is to acquire additional inventory for the dealership by purchasing customer vehicles. Our associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process. The Associate will strive to deliver on the “check within an hour” promise of the We'll Buy Your Car program. This position provides the ability to work flexible hours and offers hourly pay plus a bonus for each vehicle purchased.Job Responsibilities:<ul><li>Responds to incoming leads through AutoNation and third-party websites, by phone, internet and walk-in traffic</li><li>Utilizes all available resources to identify and engage private parties looking to sell their vehicle</li><li>Set up appointments with potential customers to visit the dealership for an appraisal</li><li>Executes the AutoNation We'll Buy Your Car Same-Day Payment process</li><li>Reviews vehicle condition reports and inspects vehicles onsite</li><li>Interacts with customers throughout the day, both in person and over the phone</li><li>Refer customers who prefer to trade-in instead of selling their vehicles to the sales team</li></ul>Qualifications:<ul><li>High School diploma or equivalent</li><li>Extremely self-motivated</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication, prospecting, and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul>Physical Requirements:<ul><li>Ability to sit and stand for prolonged periods of time</li></ul>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the candidates for this job. Candidates may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Buyer - Appointment Setter - AutoNation Honda Lewisville

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Here at AutoNation USA Albuquerque, the e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Automotive eCommerce Sales Associate AutoNation USA Albuquerque

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Non-Certified Technician inspects and services vehicles when they are delivered to the dealer and makes minor repairs or adjustments to place the vehicles in saleable condition. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Sign an acceptance for each vehicle delivered</li><li>Inspect vehicles for compliance with safety regulations and noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation</li><li>Inspect surfaces to detect minor chips and scratches in paint</li><li>Start engine and drive the vehicle to test steering, brakes, transmission and engine operation</li><li>Activate power equipment such as electric windows, seats, radio, horn, lights and directional signals to ensure specific operating standards</li><li>Replace defective items according to specifications using hand tools</li><li>Install optional equipment specified by the customer or Dealer such as outside mirrors, rugs or seat covers using hand tools</li><li>Install or repair major mechanical, hydraulic, or electromechanical equipment such as radios, air conditioners, power steering units, and power brakes using hand tools</li><li>Perform minor mechanical repairs and adjustments</li><li>Tune engines using appropriate test equipment and tools as needed</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>6-12 months of previous work experience</li><li>Ability to read and comprehend written instructions and information</li><li>General mechanical skills</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely</li><li>Ability to operate an automobile</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Non-Certified Automotive Service Technician

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Here at AutoNation Land Rover New Rochelle the Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;.<h2>What are the day-to-day responsibilities?</h2><ul><li>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</li><li>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li><li>Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</li><li>Appraising vehicles for trade</li><li>Managing all three areas of customer traffic:&nbsp; Showroom, E-Commerce, and Phones</li><li>Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory</li><li>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance</li></ul><h2>&nbsp; How will I know if I am successful?</h2>The performance of a Sales Manager is measured by achieving:<ul><li>Targeted unit sales and gross profit</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Proven success in auto retail sales</li><li>Proven leadership ability to mentor and train others</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Sales Managers have a few options for career growth and development after success in&nbsp;this role.&nbsp; Opportunities may include:<ul><li>Used Vehicle Manager</li><li>- Financial Services Director</li></ul>This is a commissioned position<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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