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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This transformational role is part of the Global Servicing Group within American Express. This team leads product development, design and deployment of various software and hardware products used internally by our Credit Specialists to provide superior service and account management to our customer to achieve their goals. In this role you will own end-to-end Product leadership and lean portfolio management responsibility for new Credit &amp; Collections Capabilities Transformation initiatives, in partnership with Credit &amp; Fraud Risk, Strategy, Technology and other key stakeholders. The role has overall leadership of the modernization and improvement of existing credit and collections solutions. This initiative is one of the big bets for American Express and is very important for providing flexibility in solutions to prepare for changing needs in the Credit space globally.The role will be responsible for creating strategy, helping our business focus on outcomes, defining roadmaps for capabilities and features to deliver on those outcomes and creating a modern customer and user experience design for a new portfolio and case management solution used across every market and line of business in the company.This role will lead a team of Product Owners, Product Managers, Analysts and User Experience experts. Key goals and responsibilities include:<ul><li>Deliver a new user experience to our servicing specialists along with a modernized credit case management system, new lean case management, new inventory management platform, along with flexible business rules and workflow engine</li><li>Lead the long-term strategic direction, prioritization, user experience design concepts and templates, business architecture creation, backlog, etc.</li><li>Define new product capabilities and features, and enabler/non-functional needs</li><li>Utilize the Agile SAFe framework and Business Enterprise Agility strategic patterns and mindset – and be a leader of cultural change across the organization</li><li>Work with central and local market cross-functional teams to ensure designs meet market needs and adhere to local regulatory, compliance and risk requirements</li><li>Develop global capabilities and features that can be deployed locally</li><li>Automate existing processes in new platforms and capabilities, challenging status quo and building in flexibility</li><li>Launch and manage the product upon release to Specialists, Customer Care Representatives, and Customers – including training, documentation, change management, defect management, etc.</li><li>Obtain voice of the customer, user research and other feedback loops, to iterate and drive improvements continuously</li><li>Maintain pulse on external developments and internal product developments to assess implications for our products</li></ul>Minimum Qualifications:&nbsp;<ul><li>Truly customer centric: empathy, experience of Design Thinking and Systems Thinking concepts and tools a bonus</li><li>Deep knowledge of product/tech development frameworks used: Agile, Agile SAFe, Scrum, , DevOps, OKRs, etc.</li><li>Effective at providing options that demonstrate value, indicate trade-offs for effective decisioning across impacted teams.</li><li>Enthusiasm and passion for great products and services and the ability to articulate product vision to leaders and team</li><li>Knowledge of Global Servicing Group, Credit &amp; Fraud Risk, Credit, Collections, or at least Servicing Portals and Case Management.</li><li>Understanding of American Express technology and product development.</li><li>Servant leader qualities, who can create follow-ship, coach, motivate and remove barriers for their colleagues.</li><li>Believes in and knows how to create a culture where colleagues deliver safer, faster, better products and are happier doing so.</li><li>Naturally curious and hungry to know how things work and solve problems.</li><li>Able to negotiate with stakeholders and partners to remove obstacles.</li><li>Highly organized, taking individual initiative and accountability for getting results.</li><li>Passion for products, user experience design and technology.</li><li>Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.</li><li>Ability to tell a story and deliver difficult messages to senior stakeholders.</li><li>Strong thought leader who is truly inspired to deliver transformational, sustainable solutions that will deliver value to Amex for years to come. </li></ul>Preferred Qualifications:&nbsp;<ul><li>Knowledge of credit risk servicing.&nbsp;</li><li>People leadership experience.&nbsp;</li><li>Experience with leader large transformational projects.&nbsp;</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.&nbsp;Functional Description:This individual contributor role is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the operational resilience risk oversight program to provide credible challenge and oversight to the first line operational resilience risk taking activities.Reporting to the Director for Business Disruption &amp; Operational Resilience Risk Management, the Manager is responsible for independently assessing and reporting operational resilience (including people, process, technology, third-party and infrastructure) risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements.Essential Job Functions: <ul><li>Conduct independent, proactive risk management and oversight of operational resilience (including people, process, technology, third party, and infrastructure) related risks.</li><li>Assist in the development, implementation, and maintenance of the firm’s operational resilience framework (policies, governance and minimum standards) to ensure operational readiness and response to business disruption events.</li><li>Learn operational resilience and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, to present an effective credible challenge. </li><li>Engage and liaise with internal stakeholder groups that have oversight of processes relevant to the firm’s Resilience approach to prevent, protect, respond and adopt/learn from disruptive events.</li><li>Be apprised of resilience events and data collection including reporting when necessary; perform detailed reviews of trends to identify significant risks and ensure monitoring and remediation </li><li>Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.</li><li>Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.</li><li>Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.&nbsp;&nbsp;</li><li>Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.</li></ul>Required Qualifications:<ul><li>Minimum four years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.&nbsp; </li><li>Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.</li><li>Demonstrate analytical skills with high attention to detail and accuracy</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. &nbsp;&nbsp; </li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.&nbsp; </li><li>Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.</li></ul>Preferred: <ul><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Experience in risk management across cyber security, information technology, 3rd party, business continuity management.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Knowledge of relevant policies &amp; regulations (e.g., FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets, DORA)</li><li>Experience with Governance, Risk and Compliance tools (e.g. Archer)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.</li></ul>Why American ExpressTalk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager: Business Disruption & Operational Resilience Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.We are looking for a strategic, experienced individual for the role of Business Architecture Sr Manager, responsible for collaborating across business units, enterprise data &amp; technology teams to activate our Enterprise Business Capability (EBC) model in order to consistently and more effectively realize our business strategies.As a Business Architecture Sr Manager, you will be part of a highly visible, strategic team focused on creating a common enterprise business language and ecosystem to integrate and connect the key components of our business leading to reduced costs, risks &amp; complexity and increased alignment, speed &amp; agility. The Business Architecture team is responsible for delivering a cross-Enterprise Business Capability blueprint that provides a common understanding of the business and transparency to the various components that enable our business capabilities in order to effectively prioritize, modernize and govern enterprise-based solutions, services, and experiences.Functional Responsibilities:<ul><li>Be the Subject Matter Expert for how business architecture methodology and disciplines can drive overall value for the business.</li><li>Expand and promote the Enterprise Business Capability (EBC) Framework as the common language of “what” American Express does to create desired business outcomes and experiences. </li><li>Drive &amp; facilitate the right discussions with business leaders to identify business capabilities, user journeys, and e2e values streams related to current and future business objectives.</li><li>Create and maintain business capability, user journey, and value stream inventories and related ecosystem components (e.g., people, process, information, technology).</li><li>Consult with Business Capability owners and key stakeholders on leveraging the American Express EBC framework to deliver value in the form of strategic realization &amp; prioritization, transformation &amp; solutioning, risk &amp; compliance, etc.</li><li>Lead, build, manage, and enhance the EBC Model along an enterprise mindset to drive maturity, optimization, &amp; simplification of the American Express business model.</li><li>Operationalize &amp; drive the adoption of business architecture tools for connecting, discovering, and visualizing the enabling components that work together to enable business capabilities.</li><li>Influence and collaborate with data and technology teams to incorporate business architecture principles and design patterns to increase consistency and operability across the enterprise.</li><li>Determine strategic roadmaps to build and extend business capabilities.</li></ul>Competencies:<ul><li>Expertise in Enterprise Business Capability, Business Architecture, Process Excellence disciplines</li><li>Business thinking, enterprise mindset, and highly strategic thinker</li><li>Self-starter with high motivation and passion, ability to adapt to change</li><li>Strong leadership, confidence, communication, and influencing skills</li><li>Strong facilitation skills, consulting type skillset </li><li>Excellent abstract thinking skills, ability to quickly switch b/t conceptual, logical, and physical views</li><li>High level of executive presence</li><li>Exceptional collaboration, listening, written and verbal skills</li></ul>Qualifications:<ul><li>5+ years experience in performing responsibilities of business architecture, enterprise business capability management, business process modeling or related field</li><li>3+ years as lead business architect preferred</li><li>Solid understanding of business architecture concepts and best practices with the ability to be an advocate for leveraging enterprise business capability framework to deliver business value </li><li>3+ years working with business architecture related tools</li><li>Large enterprise experience preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Data Governance & Management; Business Architecture (EBC Lead)

Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Astound is looking for an Operations Coordinator in Bethlehem, PA.<h4>Operations Coordinator</h4>Location: Bethlehem, PAMarket Support/Order Entry – Responsibilities<ul><li>Place work order for Installs, Change of Service, Downgrades and Upgrades in the Order Entry system called ICOMS.</li><li>High Priority projects as assigned by market management.</li><li>Review daily reports, identify, and resolve issues that will negatively impact Astound, Technicians/Contractors and/or Customer Billing.</li><li>Inbound and Outbound calls to and from Customers.</li><li>Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.</li><li>Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.</li><li>Support the Retention/Customer Care teams.</li><li>Credits/Adjustments approved by the business manager.</li><li>BOLT cases – Assigned by Manager</li></ul>The primary position responsibilities for this position will focus on the Harvest Project, which will last approximately 18 months. The Harvest Project involves contacting customers and switching out their legacy boxes and replacing them with Android boxes. After the Harvest Project has been completed, this position may also be responsible for Payment Center coverage on an as-needed basis.Our Astounding candidate will possess:Skills &amp; Abilities:<ul><li>Demonstrate strong Customer Service skills</li><li>Team oriented mindset</li><li>Remain up-to-date on current offerings/promotions</li><li>Remain calm and courtesy when working with both internal/external customers</li><li>Solid understanding of all Astound products and services</li><li>Strong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferred</li><li>Ability to adapt to changing priorities</li><li>Ability to work effectively in a fast paced and dynamic environment</li><li>Ability to multitask</li><li>Close attention to detail</li><li>Strong verbal skills</li><li>Strong troubleshooting skills</li><li>Strong problem solving skills</li><li>Commitment to Punctuality, responsibilities and work habits</li><li>Flexibility in work schedule, OT required at times</li></ul>Required Education and/or Certificates/Credentials:<ul><li>High School Diploma or equivalent</li></ul>We are Proud to Offer an Astounding Benefits Package Including:<ul><li>Rewards: Competitive compensation plan</li><li>Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area</li><li>Retirement: 401k with employer match and immediate vesting</li><li>Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)</li><li>Professional Development: Paid training &amp; tuition reimbursement program</li><li>Leisure and Fun: Employee discount program</li><li>Live YOUR Life: Generous paid time off plans</li><li>Impact: Established, yet growing, organization where you can make a real impact!</li></ul>Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!The base salary range in Pennsylvania for this position is $18.00 - $21.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.Our Mission Statement:&nbsp;* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.&nbsp; We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Operations Coordinator

JOB SUMMARY:OnPoint Community Credit Union is seeking a motivated and experienced Risk professional to join our Enterprise Risk Management team as a&nbsp;Manager, Enterprise Risk Management (ERM). In this role, you will support the execution and continuous improvement of OnPoint’s ERM programs and help ensure alignment with regulatory requirements and internal standards. Reporting to the SVP/Chief Risk Officer, this position plays a key role in supporting second-line-of-defense activities and risk initiatives across the organization.ESSENTIAL FUNCTIONS:<ul><li>Coordinate and lead entity-level risk assessments.</li><li>Drive the implementation and maintenance of the ERM framework, including risk appetite metrics and risk taxonomies.</li><li>Develop and lead a team of risk practitioners in the build out the Enterprise Risk Management Program Standards (risk taxonomies, issues management, etc).</li><li>Partners with business units to document processes and controls, identify potential risks, and recommend appropriate mitigation strategies.</li></ul><ul><li>Assists in understanding and challenging current risk profiles and develops strategies to manage risk in line with company strategy and corporate risk appetite.</li><li>Develop protocols for review and launch of new products (includes UAT, marketing, disclosures, etc).</li></ul><ul><li>Prepare risk reports and dashboards for senior management and committees, track action plans and issue remediation Provide training and guidance to business units on risk management practices, GRC tools, and policy compliance.</li><li>Manage the enterprise risk framework’s model identification, inventory, and tracking processes, ensuring all risk models are accurately catalogued and monitored throughout their lifecycle.</li><li>Coordinate with business units and validation teams to maintain data integrity, compliance, and timely reporting on model performance.</li></ul><ul><li>Contribute to control testing and monitoring efforts to ensure the effectiveness of business-critical processes.</li><li>Identifies processes and control weaknesses through gap assessments and recommends improvements in areas including program governance, design validation, data management, training and testing.</li><li>Other duties as assigned</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES:<ul><li>Demonstrates extensive-level knowledge of designing and implementing ERM frameworks and associated SME disciplines</li><li>Ability to identify relevant risk mitigation around contracting, client acceptance and engagement scoping</li><li>Strong analytical skills and experience with risk-management or GRC platforms (e.g., MetricStream, RSA Archer).</li><li>Excellent project-management abilities, with a track record of delivering complex, cross-functional initiatives on time.</li><li>Effective communicator, able to present risk insights to both technical and executive audiences.</li><li>Ability to lead deliverable review and quality assurance over engagement team support</li><li>Ability to identify and address needs, including developing and sustaining relationships</li><li>Proven success leading teams to establish direction and coach staff, and encourage improvement and innovation</li><li>Facilitates project introduction, kick-off meetings &amp; weekly status meetings, while creating and managing project timeline</li></ul>QUALIFICATIONS:<ul><li>Bachelor’s degree in Finance, Business, Risk Management, or related field (master’s preferred).</li><li>5+ years of Enterprise-risk experience in financial services including entity level risk assessment and risk appetite development and monitoring.</li><li>2 years previous supervisory experience</li><li>Relevant professional banking certifications is a plus</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyComplianceJobFunctionCompliancePayTypeSalary

OnPoint Community Credit Union

Manager, Enterprise Risk Management

Join the Clean Energy RevolutionBecome a&nbsp;Fire Management Advisor&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;focus on incident response, coordination with first responders, reporting and informing company operations, and enhancing first responder safety through presentations. You will utilize your specialized expertise, technical knowledge, and operational experience to analyze complex and dynamic situations with serious public safety consequences and make recommendations that drive decision-making and operations. Additionally, you will represent SCE during all hazard incidents, embedding in the incident management structure and serving as the SCE Agency Representative. Your role will involve coordinating SCE’s response to incidents by providing for the safety of first responders, the public and employees, providing information to manage the bulk power system, and safely gain access approvals for SCE crews to begin restoration work, You will maintain close working relationships with fire and emergency management agencies throughout the service territory and serve as a consultant and subject matter expert on wildfire risk management.&nbsp;As a&nbsp;Fire Management Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Monitors and responds to, mapping and reporting on all fires affecting or having the potential to affect SCE electric infrastructure and non-electric facilities.</li><li>Represents SCE during fire and other emergency incidents, typically by serving as a cooperator within the responding agency’s incident command system.</li><li>Coordinates SCE’s response to incidents such as providing information to manage the bulk power system, threat and damage assessment, system restoration, and providing for safe access for SCE personnel and equipment to conduct work.</li><li>Develops and maintains close working relationships with fire and emergency management agencies throughout the service territory.</li><li>Provides actionable and timely incident information to SCE leadership and organizations, including Grid Operations, Transmission, Distribution, Generation, Telecom, Air Operations, Real Properties, Claims, and the SCE Watch Office.</li><li>Enhances first responder safety by effectively delivering “Electrical Safety for First Responders” awareness presentations to first responders and SCE employees throughout the SCE territory.</li><li>Provides support to the Business Resiliency organization by assisting/leading projects or programs such as EOC coverage, Public Safety Power Shutoff (PSPS) program support and others as assigned.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. </li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience responding to emergencies/incidents for a public agency, utility, or first responder organization.</li><li>Four years of experience as a journeyman lineman/apprentice lineman in the powerline trade.</li><li>One year of experience as a paid or volunteer firefighter.</li><li>Valid Class C California driver’s license. </li></ul>Preferred Qualifications<ul><li>Bachelor’s Degree or equivalent</li><li>Experience serving as an Agency Representative (AREP) interacting with emergency response agencies</li><li>Demonstrated experience training employees, first responders, and/or the public in electrical system operations and safety</li><li>Experience and education/knowledge in wildland firefighting</li><li>Incident Command System (ICS) Certifications (e.g., IC, OSC, PSC, LOFR, SOF, and Agency Representative)</li><li>ESRI ArcGIS mapping experience</li><li>Experience in Aircraft Operations</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Position will require up to&nbsp;40%&nbsp;traveling and being out in the field throughout the SCE service territory.&nbsp;</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Fire Management Advisor

Join the Clean Energy RevolutionBecome a Supply Chain Inventory Management, Senior Specialistat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll execute and maintain the operational duties within the supply chain. You will primarily operate in the company’s system(s) of record, possessing advanced in-depth knowledge of SAP/EWM, Ariba, IGAM, SharePoint, Samsara, Web EOC, Microsoft Excel, etc. The Supply Chain Inventory Management, Senior Specialist supports the overseeing of Vendor/inventory performance, identifying risk to the supply chain, maintaining accurate supply forecast. The Supply Chain Inventory Management, Senior Specialist will also support program components that affect warehouse performance, business processes, and metrics to maximize value from Supply Chain managed inventory. Possesses strong analytical skills, customer service, and understands the end-to-end Supply Chain process including Inventory Management, Warehousing and Transportation. In addition, the Supply Chain Inventory Management, Senior Specialistwill have knowledge of inventory management KPI’s, supply chain site capacity, inventory planning, and multi-level MRP/ERP logic. As a&nbsp;Supply Chain Inventory Management, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Monitors and reports on supply chain project requirements, including material supply, transportation, and discrepancies, and field laydown yards, to support operational performance and decision-making</li><li>Collaborates with key supply chain and procurement stakeholders to support material planning and prioritization activities, working closely with teams to source and expedite critical materials</li><li>Maintains data integrity and reporting for key metrics (e.g., materials movement and handling time/efficiency, loss reporting, stock levels, and safety incident performance) to track operational performance and evaluate potential risk</li><li>Conducts root cause analysis of performance issues and proposes initiatives to optimize operational activities, driving continuous improvement and cost savings</li><li>Provides strategic recommendations and reports to management throughout the supply chain and procurement teams to support informed decision-making and align with organizational goals</li><li>Leverages expertise in data and cost analysis to monitor and track the performance of operations, identifying trends, opportunities, and risks, and developing actionable insights to drive operational excellence</li><li>Works directly with various suppliers at tactical levels to maintain effective supplier relationships, fostering open communication, collaboration, and mutual success</li><li>Identifies and implements supplier performance goals related leveraging data-driven insights to drive improvements</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience in supply chain sourcing, supplier relationship management, and process optimization.</li></ul>Preferred Qualifications<ul><li>Bachelor Degree in Supply Chain, Production &amp; Inventory Control or related field or an equivalent combination of education, training, and experience. </li><li>Five or more years of experience in an analytical position using MS Excel to develop reports, presentations, and analyses.&nbsp;</li><li>Three or more years of experience in project management tools and methodology.&nbsp; </li><li>Three or more years of experience participating on cross-discipline teams. </li><li>Five or more years of experience mining and compiling data from various sources.&nbsp; </li><li>Three or more years of experience scheduling and organizing data within multiple assignments, tasks, projects, and adjusting to changing priorities.&nbsp;</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;on-site. The employee will report to an SCE facility or in the field location.&nbsp; Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>Position will require up to 20% traveling and being out in the field throughout the SCE service territory. &nbsp;</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Supply Chain Inventory Management, Senior Specialist

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing StatementLone Star College-TomballLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Founded in 1988, Lone Star College-Tomball is the third oldest college in the LSC system. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the lifePATH® program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library, and we offer an early college high school with the Tomball Independent School District.Location address is 30555 Tomball Parkway, Tomball, TX 77375.Job DescriptionPURPOSE AND SCOPE:The PT Coordinator I, Student Life is responsible for coordinating general functions in Student Life. Functions may include coordination of service, purchasing, delivery of materials, events, or resources. May be responsible for tracking budget expenditures or other items and/or services. Uses excellent customer service skills in contact with college students, staff, faculty, and community members. The Coordinator I reports to Program Manager for Student Life, and must maintain ongoing and effective communication with key student services personnel for the centers. This person may also be asked to assist with special projects as assigned by the Office of Student Life.ESSENTIAL JOB FUNCTIONS:<ul><li>Schedules events and meetings; maintains Student Life activities special events calendars</li><li>Assesses student needs at North Harris and the centers to guide the development of Student Life events to meet those needs</li><li>Coordinates catering, technology, and facilities needs for Student Life events</li><li>Purchases supplies and promotional specialty items for Student Life office and student organizations</li><li>Assists in Student Life budget planning process by tracking budget expenditures and monitoring student organizations' budget tracking process</li><li>Assists student organizations in completing essential paperwork for student travel and event planning</li><li>Assists with maintenance of Student Life website, assisting student organizations with advertising events and meetings</li><li>Promotes development of student organizations at North Harris and the centers, and assists students in the creation of new student organizations; provides essential training for student organization members and sponsors</li><li>Disperses Student Life related information to students; creates promotional flyers for Student Life events; maintains campus bulletin boards and Student Life poster frames throughout campus</li><li>Responsible for other reasonable, related duties as assigned</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Proficiency with common office software (i.e. Microsoft Word, Excel, Access, Outlook, etc.)</li><li>Exemplary people and communication skills are critical</li><li>Ability to create and display PowerPoint presentations</li><li>Time management and strong organizational skills; ability to prioritize and respond in a timely fashion</li><li>Excellent customer service skills</li><li>Demonstrated ability to build and maintain relationships and positively serve a diverse population</li><li>Ability to prioritize own work and to work with minimal supervision and maintain confidential information</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled office with minimal exposure to safety hazards</li></ul>REQUIRED QUALIFICATIONS:<ul><li>High school diploma or GED equivalent and at least 1 year of related work experience, or an equivalent combination of education and experience</li></ul>SalaryHourly Pay Rate is $17.06Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Part-Time Coordinator I, Student Life

Compensation Type: SalariedCompensation: $24.86Job SummaryThe Program Coordinator (SSTEM) will coordinate activities with Admissions and Career Services &amp; Advising to engage regional employers and high schools to recruit and retain Information System Technology students for the NSF S-STEM programs, directed by the Principal Investigator. The Program Coordinator will work under the direction of the Principal Investigator to facilitate meetings with the project team, support the administration of grant funds, and engage in the identification of best practicesESSENTIAL JOB FUNCTIONSProject coordination <ul><li>Coordinates the execution of the NSF SSTEM recruitment plan for the purpose of meeting project outcomes.</li><li>&nbsp;Facilitates event hosting, including the Summer Bridge Program and Co-curricular activities, including the full life cycle from planning to event delivery.</li><li>Communicate with the Principal Investigator to keep them current on student engagement. Coordinates internal and external partner engagement, when necessary, with faculty, grant project team, and employer and high school partners.</li><li>Provides guidance to SSTEM student small groups</li></ul>Students Support <ul><li>Coordinates inquiries from prospective students.</li><li>Facilitates accurate submission to Financial Aid to ensure that SSTEM participants receive academic support.</li><li>Coordinates communication for existing SSTEM students, redirecting students where appropriate to Career Services &amp; Advising, Student Advocacy, and the Principal Investigator. Advise students towards learning resources.</li><li>Coordinates with Career Services &amp; Advising and faculty mentors to ensure accurate and timely information is communicated.</li></ul>Program Support<ul><li>Creates and maintains web pages in learning management systems.</li><li>Communicates with the Principal Investigator to keep them current on student engagement. Maintains a thorough knowledge of grant requirements and financial aid as it pertains to the scholars.</li><li>Remains current and up to date on all requirement deliverables for the grant.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community</li></ul>Other duties as required Attends all required department meetings and training.MINIMUM EDUCATION AND EXPERIENCE REQUIRED<ul><li>Bachelor’s degree in information technology or a related field. </li><li>Three years’ experience in information technology, higher education, or related settings.</li></ul>*An appropriate combination of education, training, coursework, and experience may qualify a candidate.LICENSES AND CERTIFICATIONS<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>PHYSICAL REQUIREMENTSReasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.WORKING CONDITIONSNormal office working conditions. Regular exposure to moderate noise typical to business offices.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Program Coordinator - IST

Salary Range:&nbsp;&nbsp;$50,216.00&nbsp;(Min.) -&nbsp;$62,770.00&nbsp;(Mid.) -&nbsp;$75,324.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Care Management Coordinator II is responsible for outreach to members/caregivers, providers, Community Based Organizations (CBO), and others to help enroll our highest need members into the Care Management (CM), and Disease Management (DM) programs. The position is responsible to assess member’s strengths, challenges, needs, and barriers to care through conducting telephonic Health Risk Assessment (HRA). The position works with the member/caregiver, Care Management Specialist, Community Health Worker, and the Interdisciplinary Care Team (ICT) to support the development and implementation of the care plan and address unmet needs. This position coordinates the flow of information between the CM team and the member/caregiver, provider, medical group, and other members of the ICT. The position supports the coordination of member care as instructed by the Care Management Specialist and outlined in the care plan including the reinforcement of health education and disease management information; coordinating benefits such as transportation and DME; and linking member to community resources to address the Social Determinants of Health (SDoH) of the member. The position is responsible to ensure the CM team meets the contractual and regulatory requirements and timelines by maintaining accurate documentation and following up with the member and provider as needed.In addition, this position is assigned projects to support the department in meeting its regulatory and contractual requirements, such as running reports, data validation, quality checks and other projects. The position assists with the communication and coordination between programs and maintains confidentiality when communicating member information.<h4>Duties</h4> Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)&nbsp;Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. &nbsp;(10%)Performs other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4>Associate's Degree<h4>Experience</h4>Required: At least &nbsp;6 months of &nbsp;experience in an administrative and customer service role in a health care/health services setting .&nbsp;Preferred: &nbsp; 1 year of Medical Assistant experience. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 6 months of experience processing authorizations at a managed care/health plan setting.&nbsp;<h4>Skills</h4>Required: Knowledge of medical terminologyStrong verbal and written communication skillsProficiency in Microsoft Office with a high level of accuracyExcellent organizational, and time management skillsDetail-oriented and a team playerExcellent customer service skills with compassion and empathyAbility to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others.&nbsp;Ability to value diversity of people and ideas, as well as interact &nbsp;with people from a wide range of backgrounds. &nbsp;Ability to be &nbsp;flexible, open-minded, listen to and consider others’ viewpoints.&nbsp;Ability to work well and develop effective relationships with diverse personalities.Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Medical Assistant (CMA)<h4>Required Training</h4>Preferred: Motivation Interviewing&nbsp;Trauma Informed Care<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medical Assistant, Public Health, Healthcare

617 Project Management / Professional Services Jobs