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Position #: A00057 Department: Information Technology - HSU Employment Status: Full time (29-40 Hrs) # of openings: 1 Proposed Salary Range: Commensurate with Experience Type of Employment: Staff Location: Arkadelphia, AR - Henderson State University Closing: 8/3/24 Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify. Position Summary: Senior Support Technician is a full-time, twelve-month position. This position is responsible for the supervision of the Helpdesk. This includes monitoring and controlling electronic computers, peripherals, and other data processing equipment. Supervise tier one and two support technicians for IT solutions. Other responsibilities include specialized assignments in different functional areas such as technical services, networking, or user support. This position is governed by state and federal laws and agency policy. Duties &amp; Responsibilities: <ul> <li> Supervise Helpdesk workers with Tier One support with assistance to students, faculty, and staff with a range of IT problems related to telephones and computer problems, including but not limited to, logging on and password resetting. </li> <li> Supervise tier two technicians for job completion and support. </li> <li> Communicate by phone and email with 3 rd party technical support to diagnose problems and arrange for the repair of malfunctioning hardware. </li> <li> Tier three support for employees and students. </li> <li> Assists with development and implementation of campus wide solutions. </li> <li> Printers -- Install, configure, and troubleshoot centralized printers. </li> <li> Assists other technicians with specialized job requirements </li> <li> Prepare written and typed reports, including work completed and updating progress. </li> <li> Direct activities of technical staff by interviewing, hiring, terminating, and evaluating performance. </li> <li> Establish priority of tasks and ensure they are completed satisfactorily. </li> <li> Provide high-level support or additional manpower </li> <li> Maintain inventory of in-use, spare, and deprecated computer hardware and peripherals. </li> <li> Performs related responsibilities as required or assigned. </li> </ul> Knowledge/Skills/Abilities: General Days/Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Additional hours as requested and/or needed Regular and reliable attendance Other: Please note: all position postings close at 12:00 A.M. CST on the position closing date. Minimum Qualifications: Associate's degree in computer science, business systems, mathematics, or a related field, OR completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting; plus, one year of experience in computer support operations. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee. E-Verify Participation Notice: <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf</a> E-Verify Right to Work: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank">https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf</a> PI244207187

Senior Support Technician

Summit Utilities IT Business Analyst FORT SMITH, AR, US Full-Time 30+ days ago 2488 Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.We have an exciting opportunity open for Business Analyst with the opportunity to work hybrid from our office in Fort Smith, AR. <h1>POSITION SUMMARY:</h1><h1>The purpose of this role is to own and manage end to end solution delivery and support for enterprise systems, applications, and related integrations. Business Analysts are responsible for ensuring Summit’s enterprise systems and integrated applications are highly available, efficient, and well understood by end users and stakeholders. Successful candidates are comfortable working in a fast-paced environment and have a passion and skillset for using technology to solve problems. The Business Analyst is a key contact between Team Members, Solution Providers, and IT staff and must have excellent verbal and written communication skills. Because of the fast-paced environment, the Business Analyst will also be called on to provide support and drive solutions to completion by working with all involved parties as well as being a significant individual contributor.</h1> This position requires excellent client services and technical skills. It is also desirable to have expertise with architecture, design, and other enterprise software suites. Additionally, documentation, mapping, and presentation skills are expected. Successful candidates should have a high energy level and the ability to communicate clearly and effectively with both business and technical audiences. PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>Work closely with Team Members of ERP and other systems to analyze, document, recommend, and implement improvements to existing systems and processes.</li><li>Identify and troubleshoot issues related to enterprise applications and systems.</li><li>Manage and drive necessary efforts with internal and external teams to resolve issues in a timely manner.</li><li>Responsible for creating Business Requirements Documents (BRD) and leading the execution of the BRD, working alongside other IT resources in a techno-functional capacity.</li><li>Develop and document test cases and participate in system testing.</li><li>Create and deliver training sessions on systems and processes.</li><li>Develop and maintain accurate system and process documentation.</li><li>Provides leadership, training, coaching, and guidance to junior staff.</li><li>Acts as Team Lead for larger projects.</li></ul><h1>Education and Experience</h1><ul><li>Bachelor’s degree in Computer Information Science, Computer Science, Information Systems, or other closely related field. Significant experience can be considered in lieu of formal training.</li><li>Strong understanding of Accounting and Financial concepts a plus.</li><li>Understanding of the Utilities/Energy sector is a plus.</li><li>Minimum 2 years of experience in a technical or business functional role.</li><li>Experience in data migration and conversion. </li></ul><h2>Knowledge, Skills and Abilities</h2><ul><li>Strong understanding of Cloud technologies such as DevOps and Logic Apps.</li><li>Strong technical knowledge of Structure Query Language (SQL) and Excel.</li><li>Experience with Microsoft Power BI or other Analytics platforms.</li><li>Software development using Microsoft .NET and C# is considered a plus.</li><li>Working knowledge of ERP systems - Oracle or SAP - is desired.</li><li>Ability to coordinate, manage and implement complex solutions.</li><li>Demonstrated process mapping skills.</li><li>Ability to identify and sell commonality in process across multiple business systems.</li><li>Attention to detail with good analytical and problem-solving abilities.</li><li>Must be a self-starter that can work with little direction.</li><li>Team leadership experience.</li><li>Friendly and effective communication skills are a must.</li><li>Influencer resulting in a trusted advisor relationship between IT and the business.</li><li>Robust presentation, facilitation, negotiation, and conflict resolution skills.</li><li>Ability to work in a fast-paced environment, handling multiple projects and priorities.</li><li>Not afraid to fail, but always has a plan to remediate a failure.</li><li>Attention to detail, especially with contracts, statement of work creation, and pricing negotiation.</li><li>Capable of developing short and long-term plans for areas of responsibility. Owns both successes and failures with humility and integrity. </li></ul> Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability. PI244088507

IT Business Analyst

Revolution Company Senior Operator US-AR-Little Rock Job ID: 2024-2404 Type: Regular # of Openings: 10 Category: Operations Little Rock Overview The perks of working hereWe’re committed to providing our employees with meaningful benefits and real opportunities. <ul><li>Competitive Pay</li><li>Good Benefits including: <ul><li>Medical</li><li>Dental (with orthodontic)</li><li>Disability</li><li>Vision</li><li>Life insurance</li><li>401K with company match</li></ul></li><li>Attendance Bonuses</li><li>Paid Meal Breaks</li><li>Merit Increases</li><li>Paid Time Off (PTO) and Paid Holidays</li><li>Growth opportunities in a stable and safe work environment</li><li>Collaborative and positive team culture</li><li>Up to $1,000 in potential bonus opportunities</li></ul> Responsibilities Revolution is now hiring for a Lead Person position in Little Rock, AR. This role will be responsible for processing materials and manufacturing products in an industrial organization. <ul><li>Must be familiar with resin conveying systems and blenders.</li><li>Must be aware of production requirements.</li><li>Understand the order sheet specifications.</li><li>Troubleshoot machine issues.</li><li>Know the quality system; make quality checks on time; verify correct count and label.</li><li>Make and handle the product.</li><li>Understand the order sheet specifications.</li><li>Communicate and coordinate daily issues with your relief.</li><li>Attend monthly safety meetings.</li><li>Know and help enforce all company policies.</li><li>Make continuous efforts to improve the quality of the product.</li><li>Other duties are assigned as needed. </li></ul> Qualifications <ul><li>High School diploma or equivalent GED preferred.</li><li>Extrusion experience is highly preferred</li><li>Forklift experience preferred.</li><li>Ability to work a fixed day or night shift on a 2/2/3 schedule.</li><li>Must be able to read and understand instructions well.</li><li>Must be flexible and willing to work different machines as needed.</li><li>Perform well in a customer-driven, safety-conscious organization.</li><li>Experience with automated manufacturing equipment required.</li></ul>ABOUT REVOLUTION It’s time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we’re just getting started. Learn more at <a href="https://www.revolutioncompany.com/" target="_blank">revolutioncompany.com</a>Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.#manufacturing #jobs #industry #company #production #lead #plant #workPM20 PI243720846

Senior Operator

Description:Job SummaryIndependently perform systems analysis and programming functions. Review and evaluate the work of less experienced programmers. Direct and supervise overall systems design. Exhibit strong technical knowledge of existing systems and business areas. Responsibilities • System Design: Provide conceptual and detailed design for problem resolution, new solutions, and enhancements to existing solutions.• Project Management: Collaborate with management to coordinate personnel in order to achieve project goals. • Mentor: Provide assistance, guidance, and leadership to less experienced programming staff.• Define and Document: Create complete, accurate system requirements for new solutions and enhancements to existing solutions.• Investigate: Analyze existing solutions to identify problems and to find opportunities for enhancements. • Programming: Execute programming tasks as required, including coding, testing, basic documentation, and the initial development of implementation/follow up procedures. • Standards Adherence: Ensure that developed systems, including those developed under the Programmer's guidance, adhere to all programming and documentation standards.• Flexibility: Perform other related duties as required or assigned.• Collaboration: o Work with QA team to ensure timely delivery of high-quality productso Work with customer support team to resolve or diagnose issues• Support:o Diagnose and remediate production issues related to day-to-day activities as well as batch processing support • Continuing Education: Maintain a strong knowledge of the financial industry as well as state-of-the-art software and system development methodology.Requirements:Required Education and Experience • Bachelor's Degree or equivalent• Seven years of programming experience, preferably in the financial industry • Advanced knowledge of applicable computer languages• Advanced knowledge of system design methods, tools, and techniquesRequired Skills and Abilities• Sequence and monitor multiple activities for self and others with organization and precision• Analyze information to formulate conclusions and offer recommendations• Work in a team environment while maintaining a positive working relationship with co-workers• Communicate information to others, both orally and in writing• Advanced knowledge of IBMi technologies – RPG, CL, SQL, and DB2• Experience or knowledge of Service Programs, Procedures, Modules, Binding Directories• Experience with Tables, Indexes, and Views• Experience or knowledge of Stored Procedures and Functions• Experience or knowledge of subsystems, data queues, and job scheduling Preferred Qualifications • Advanced understanding of banking and banking services industries• Advanced knowledge of STI applicationsHigh understanding of Change Management PI244014282

Core System RPG Senior Programmer

Revolution Company Software Engineer US-AR-Little Rock Job ID: 2024-2401 Type: Regular # of Openings: 1 Category: Information Technology Little Rock Overview The perks of working hereWe’re committed to providing our employees with meaningful benefits and real opportunities. <ul><li>Competitive Pay</li><li>Good Benefits including: <ul><li>Medical</li><li>Dental (with orthodontic)</li><li>Disability</li><li>Vision</li><li>Life insurance</li><li>401K with company match</li></ul></li><li>Paid Time Off (PTO) and Paid Holidays</li><li>Growth opportunities in a stable and safe work environment</li><li>Collaborative and positive team culture</li></ul> Responsibilities Revolution is now hiring a Software Engineer 1 in Little Rock, AR, or Dallas, TX. This role will work with our team to deliver cutting-edge software solutions in the agricultural, manufacturing, and recycling industries.Our tech stack is Vue3 and React Native w/Expo for UI, and NodeJS backends against SQL &amp; MongoDB stores. We rely on 3rd party services for matters outside our primary domain: Auth0 for authentication, Sentry for telemetry, etc. Azure/Git for DevOps. We are looking for versatile engineers who can work across the entire system (frontend, backend, DevOps, DBA). Our team is granted significant responsibility and autonomy, which requires a proactive attitude and a commitment to delivering high-quality work consistently. The ideal candidate is resourceful, eager to learn, and proud of their contributions. <ul><li>Collaborate regularly with product owners to define features and establish priorities as a team.</li><li>Develop and maintain code for both front-end and back-end systems.</li><li>Perform back-end updates on SQL and MongoDB databases using migration tools (e.g., db-migrate, migrate-mongo).</li><li>Research and integrate third-party services to streamline our focus on key business needs (e.g., Auth0, SendGrid, Azure, Google APIs).</li><li>Support deployed releases as necessary.</li><li>Provide options and feedback on proposed solutions.</li><li>Contribute innovative ideas to enhance our software products.</li></ul> Qualifications <ul><li>Bachelor's degree in Computer Science or similar field preferred.</li><li>Minimum 6 months of software-related work, internships, or personal projects required.</li><li>Proficiency in JavaScript, including TypeScript, Babel, and CLI tools.</li><li>Experience in developing mobile applications for Android and/or iOS.</li><li>Familiarity with version control systems (Git, SVN, CVS, etc.).</li><li>Experience with JavaScript UI libraries/frameworks (e.g., Vue, HTMX, React, Angular).</li><li>Interest in irrigation physics/math or geospatial algorithms.</li><li>Understanding authentication workflows (OAUTH, JWT, securing sites and resources using Auth0).</li><li>Strong written and verbal communication skills.</li></ul>ABOUT REVOLUTION It’s time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we’re just getting started. Learn more at <a href="https://www.revolutioncompany.com/" target="_blank">revolutioncompany.com</a>. Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.#software #technology #programming #tech #coding #developer #business #softwaredeveloper #programmer #javascript #python #java #computer #html #hardware #webdevelopment #tecnologia #code #webdeveloper #softwareengineer #erp #webdesign #computerscience #o #coder #css #development #softwaredevelopment #android #it PI243598149

Software Engineer

Revolution Company IT Support Technician US-AR-Little Rock Job ID: 2024-2402 Type: Regular # of Openings: 1 Category: Information Technology Little Rock Overview The perks of working hereWe’re committed to providing our employees with meaningful benefits and real opportunities. <ul><li>Competitive Pay</li><li>Good Benefits including: <ul><li>Medical</li><li>Dental (with orthodontic)</li><li>Disability</li><li>Vision</li><li>Life insurance</li><li>401K with company match</li></ul></li><li>Merit Increases</li><li>Paid Time Off (PTO) and Paid Holidays</li><li>Growth opportunities in a stable and safe work environment</li><li>Collaborative and positive team culture</li></ul> Responsibilities Revolution is looking for an IT Support Technician to sit in Little Rock, AR. This role will be responsible for maintaining all computer workstations, phone systems, and associated software within the office building and employees in the field. The ideal candidate has excellent communication, problem-solving, and time-management skills. The successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy, efficiency, and accountability. This position is required to be on-site. <ul><li>Troubleshoot and resolve basic server, network, desktop, and software issues following published escalation guidelines to ensure issues are resolved in a timely manner.</li><li>Meet and exceed ticket volume standards along with other key performance indicators.</li><li>Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms.</li><li>Build customer rapport by probing, listening, and offering solutions that resolve customer issues.</li><li>Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.</li><li>Communicate and report client business issues internally within the business to educate and inform management.</li><li>Document and report on activities and projects in the customer relationship management system.</li><li>Use a customer-focused, needs-based review process to educate customers about their transactions.</li><li>Engage in active listening with callers, confirm or clarify information, and manage the call according to training.</li></ul> Qualifications <ul><li>High School diploma, or equivalent required. Associate degree in IT-related field preferred.</li><li>2 – 3 years of relevant experience required, in a manufacturing environment preferred. </li><li>Experience troubleshooting/daily administration of network issues.</li><li>Proven communication skills across all organization levels, including upper management.</li><li>Proficiency in all relevant software systems, including MS Office suite.</li><li>Familiarity with Microsoft AD, Microsoft Azure, Microsoft 365, and Exchange.</li><li>Strong analytical, problem-solving, intellectual curiosity, and organizational skills.</li><li>Understanding IT principles and ability to communicate technical concepts effectively to a varied audience.</li><li>A strong sense of discretion and confidentiality is required.</li><li>Ability to create, read and understand technical documents and requirements.</li><li>Excellent organization, prioritizing, and multitasking skills.</li><li>Work effectively as part of a team.</li><li>Manage difficult or emotional customers calmly, politely, and professionally.</li><li>Strong listening skills – attentive to the details, ask clarifying questions and help problem-solve.</li></ul>ABOUT REVOLUTION It’s time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we’re just getting started. Learn more at <a href="https://www.revolutioncompany.com/" target="_blank">revolutioncompany.com</a>Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.#InformationTechnology #Information #Systems #Technology #ComputerScience #strategic #network #manufacturing #industrial #plastics #packaging PI243536323

IT Support Technician

Arkansas Federal Credit Union AVP Call Center US-AR-Little Rock Job ID: 2024-3062 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Little Rock Headquarters Overview <h2>Working at Arkansas Federal Credit Union</h2>GENERAL DESCRIPTION OF POSITIONThe primary function of this position is to ensure outstanding service is delivered to both internal and external members. This includes managing member interactions and transactions conducted by telephone, web chat, email, mail, fax, and internet by team members; and coordinating the daily workflow by scheduling employees and assigning job duties. This position is responsible for coaching and developing highly effective team members to ensure a high quality of member service is delivered and achieved and assist in the hiring process for necessary personnel. Other duties involve performing tasks requiring more knowledge and expertise that will aide in handling difficult situations exceeding the scope of service center personnel, monitoring and maintaining completion of various reports, and other various transactions that require a thorough knowledge of Arkansas Federal Credit Union policies and procedures.This position is onsite at our West Little Rock headquarters. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES<ol><li>Leadership: As an AVP, you are expected to provide strong leadership to the call center team. This includes setting clear goals, motivating and inspiring the team, and ensuring that they have the necessary resources to succeed.</li><li>Opertional Excellence: You should strive for operational excellence by implementing effcient processes, montioring key performance idicators (KPI's), and continuously improving the callc enters performance. this includes managing call volumes, average handle times, service level agreements, and customer satisfactions metrics.</li><li>Organize and supervise the daily activities concerned to the Call Center's operation; establish queue assignments; assign duties; forecast the need for changes; answer questions; and give instructions as needed.</li><li>Leads the team to develop and maintain strong technical and soft skills, strong cohesion, high morale, and strong performance levels</li><li>Leads the team to meet business goals and ensures team members cross-sale products and services to members. Ensure that financial products and services are offered to members when appropriate to their need.</li><li>Act as the quality assurance coach and provides training on an ongoing basis. Quality review will include performing call quality monitoring and working with the training department on enhancing formal training programs as needed.</li><li>Maintain comprehensive knowledge of policies and procedures pertaining to the submission of consumer loan requests and member accounts/services; membership criteria; credit union regulations; and train staff on changes that occur.</li><li>Ensure that member requests for withdrawals, deposits, loan payments, wire transfers, collection items, and loans are properly processed.</li><li>Evaluate work performance of team; prepare and conduct performance evaluations; make salary and promotion recommendations to the AVP; and assist in the hiring of staff.</li><li>Handle more complex situations that exceed the scope of other service center personnel and resolve those situations that arise from dealing with a wide variety of member issues.</li><li>Review Paycom (time cards) of staff.</li><li>Back-up for Call Center VP as needed; assist with ensuring that a high quality of member service is delivered and that performance goals established within the department are met.</li><li>Perform any other related duties as required or assigned.</li></ol> Qualifications QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCE<ul><li>Are friendly, conversational and trustworthy</li><li>Are proficient in using call center software and multichannel tools</li><li>Are passionate and sincerely concerned for others</li><li>Have 3 years experience in a call center, preferably in a customer-focused environment within the last 5 years</li><li>Have 2 years experience in management </li><li>Are educated with at least a high school diploma or equivalent</li><li>Are familiar with our industry and products (not required, but preferred)</li></ul>People are less likely to apply for jobs if they do not meet every single qualification. At Arkansas Federal we are dedicated to building a diverse and inclusive workplace. Therefore, if you are interested in this role, but do not meet every qualification, we would encourage you to apply or reach out to our Talent Acquisition Specialist to discuss the position. You may be just the right candidate for this role or other roles. PI242862611

7 IT / Computer Engineering Jobs in Arkansas